You may have noticed that out customer support has been worthless lately.
I deeply regret this, and I am working to improve the situation.
When Will Prowse featured our products in a video, the daily number of orders quadrupled instantly.
The result is, we sold out of everything, including all of the new inventory that had already been ordered.
The factory lead time on BMSs is at least 30 days, sometimes longer due to global supply issues.
Yes, China keeps running out of computer chips and circuit boards. Who would have guessed?
At this particular moment, I am working about 24 hours a day to assemble, test, and ship BMS orders, along with all the help I can get.
Yes, I have dreams where I’m packaging BMSs. (and nightmares about answering angry emails, btw.)
This means I had to choose between getting orders out, or keeping up with emails.
Once I sat here for 8 hours just responding to “Where is my order?” emails, the choice was clear.
Why don’t you just hire more people?
This is way easier said than done. The biggest issue is that it takes a BMS expert to answer the technical support questions.
To my knowledge there are 4 people who fit this description, and they all said “hell no” after getting a taste of my inbox.
Getting more people on board to fill the orders will help, and that is happening asap.
Hopefully we will soon run out of inventory again, then I can catch up on support.
Meanwhile, the best resources will be the BMS User Manual , diysolarforum.com, and https://www.reddit.com/r/OverkillSolarBMS/
Again, I know this is disappointing and frustrating. It will get better some day.
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