Posted on 11 Comments

An apology from Steve at Overkill Solar

You may have noticed that out customer support has been worthless lately.
I deeply regret this, and I am working to improve the situation.

What happened?

When Will Prowse featured our products in a video, the daily number of orders quadrupled instantly.
The result is, we sold out of everything, including all of the new inventory that had already been ordered.
The factory lead time on BMSs is at least 30 days, sometimes longer due to global supply issues.
Yes, China keeps running out of computer chips and circuit boards. Who would have guessed?

At this particular moment, I am working about 24 hours a day to assemble, test, and ship BMS orders, along with all the help I can get.
Yes, I have dreams where I’m packaging BMSs. (and nightmares about answering angry emails, btw.)
This means I had to choose between getting orders out, or keeping up with emails.
Once I sat here for 8 hours just responding to “Where is my order?” emails, the choice was clear.

Why don’t you just hire more people?

This is way easier said than done. The biggest issue is that it takes a BMS expert to answer the technical support questions.
To my knowledge there are 4 people who fit this description, and they all said “hell no” after getting a taste of my inbox.

Getting more people on board to fill the orders will help, and that is happening asap.

Hopefully we will soon run out of inventory again, then I can catch up on support.
Meanwhile, the best resources will be the BMS User Manual , diysolarforum.com, and https://www.reddit.com/r/OverkillSolarBMS/

Again, I know this is disappointing and frustrating. It will get better some day.


-Steve

Me IRL:

-Steve

Overkill Solar

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11 thoughts on “An apology from Steve at Overkill Solar

  1. We can blame this all on Will. Dang Will, for telling us about the great OverKill BMS.

  2. You’re good. Totally understandable. I hope you can get some rest soon.

  3. An honest answer.

    Take a breath and do good work.

    This is a good problem to have.

  4. You and your company are awesome!

  5. Steve, all is good here. Equipment arrived and installed and working great. Hope you get some relief soon. Keep up the good work.

  6. You’re doing great!! .. in my book, your product arrived faster than my batteries – so we’re good to go! Thank you for a great product! I hope to see you keep growing!

  7. Hang in there Steve.
    You are providing a great service to us out there DIY types.
    You will be caught up before you know it.

  8. Keep your head up. You’re doing good work to supply good products. I will wait until things catch back up to place my order!

  9. I am so grateful you are a jewel. it is hard to work with the public… DIY should include a note about patience…it is great what you do and I did like your you tube training videos you added to the overkill site. I am working slowly so the delay was fine with me ar age 75 I have learned to do one thing at a time and understand all aspects before jumping in.. hehe Michael Foltz thanks craze time april 2021

  10. Ya Ya where’s my BMS? Only kidding, I do want one though. Have a question, do they come with wire harness for cells & temp sensors?

    1. Yes, both.

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