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Support and lead time update

  • We are way behind on backorders, but most products are actually in stock at the moment.
  • New BMS orders will still take up to 30 days to ship.
  • Cells will ship within a few days

We are answering emails to in the following order:

(please stop using the old Gmail address)

  1. Incorrect orders / Warranty claims
  2. Customers who have received their items and are having technical difficulties
  3. Status of placed orders / Cancelations
  4. Technical questions from pre-purchase customers
  5. “What is your lead time really?”

Fair warning, #5 will probably never be answered.

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