Fulfillment policy: You pay for your stuff and we send you the stuff. How hard can it be?
- Out of stock items will be noted as “Backordered”.
- If you place an order for a backordered item you will be charged for it up front.
- Email Overkillsolar@gmail.com to inquire about the lead time.
Return policy for battery cells:
- Save the original packaging!
- Cells are warranted for defects in manufacturing and materials for 1 year from the delivery date.
- No warranty is given for damage due to misuse or incorrect installation.
- Returns for any other reason will be accepted for 30 days from the delivery date.
- Cells must be packaged securely in the original packaging only.
- Shipping battery cells in inadequate packaging is extremely dangerous.
- Contact us for a return authorization before shipping cells.
Return policy for BMSs:
- BMSs may be returned for any reason.
- Ship the BMS back with the order number noted and whether you need a refund or replacement.
- Contact us for tech support or other issues.
Return policy for all other items: 1 year warranty for defects. Contact us for return authorization.