Fulfillment policy: You pay for your stuff and we send you the stuff. How hard can it be?
Policy update: Please don’t expect us to reimburse you for items stolen by your local porch pirate. When the tracking number says “delivered”, our transaction is complete.
Overkill Solar LLC
3673 Exchange Ave
Naples, FL 34104
- Out of stock items will be noted as “Backordered”.
- If you place an order for a backordered item you will be charged for it up front.
Return policy for battery cells:
- Save the original packaging!
- Cells are warranted for defects in manufacturing and materials for 1 year from the delivery date.
- No warranty is given for damage due to misuse or incorrect installation.
- Returns for any other reason will be accepted for 30 days from the delivery date, with a 10% restocking fee.
- Cells must be packaged securely in the original packaging only.
- Shipping battery cells in inadequate packaging is extremely dangerous.
- Contact us for a return authorization before shipping cells.
Return policy for BMSs:
- BMSs may be returned for any reason.
- Ship the BMS back with the order number noted and whether you need a refund or replacement.
- Contact us for tech support or other issues.
Return policy for all other items: 1 year warranty for defects. Contact us for return authorization.